Privacy Policy – MySignatur.co.uk

Effective Date: August 15, 2025

At MySignatur.co.uk (“we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with us in any way.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide to Us

• Identity Data: Name, title, date of birth, gender.

• Contact Data: Email address, billing address, shipping address, phone number.

• Account Data: Login credentials, order history, saved items.

• Payment Data: Credit/debit card details, PayPal details (processed securely via third-party payment processors — we do not store your full payment information).

• Communications: Emails, chat messages, and customer service enquiries.

B. Information We Collect Automatically

• Technical Data: IP address, browser type/version, operating system, device information, referral URLs.

• Usage Data: Pages visited, time spent, clicks, navigation paths, and other analytics data.

• Cookies & Tracking: As described in our Cookie Policy.

C. Information from Third Parties

• Data from payment processors, delivery partners, social media platforms (if you interact with us via these channels).

2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.

• Manage your customer account.

• Communicate order updates and respond to enquiries.

• Provide marketing communications (where you have consented).

• Improve our website, products, and services.

• Prevent fraud and ensure website security.

• Comply with legal and tax obligations.

3. Legal Bases for Processing

We process your data under the following lawful bases:

• Contract – to fulfil your order.

• Consent – for marketing communications.

• Legal Obligation – for tax and regulatory compliance.

• Legitimate Interests – to improve services, prevent fraud, and operate our business.

4. How We Share Your Information

We will never sell your personal data. We may share your information with:

• Payment Providers – e.g., Stripe, PayPal.

• Delivery Partners – e.g., Royal Mail, courier services.

• IT & Hosting Providers – for website and email hosting.

• Marketing Platforms – e.g., email newsletter providers.

• Legal Authorities – if required by law.

All third parties are required to respect your privacy and comply with data protection laws.

5. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud hosting), we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

6. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements:

• Order data: 6 years (for tax purposes).

• Marketing data: until you unsubscribe or withdraw consent.

• Customer service data: up to 2 years after resolution.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data.

• Correct inaccurate or incomplete data.

• Request deletion of your data.

• Restrict or object to processing.

• Data portability.

• Withdraw consent for marketing at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies & Tracking Technologies

We use cookies to:

• Keep your shopping cart active.

• Analyse site traffic and usage.

• Personalise your browsing experience.
  For full details, see our Cookie Policy.

9. Marketing Communications

We will only send you marketing messages if you have:

• Opted in during checkout or via our newsletter sign-up form, OR

• Previously purchased from us (under “soft opt-in” rules).

You can unsubscribe at any time using the link in our emails.

10. Data Security

We use SSL encryption, secure hosting, and restricted access to safeguard your personal data. While we take every precaution, no method of transmission over the internet is 100% secure.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

12. Children’s Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date”.

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact:

Data Protection Officer (DPO)
MySignatur.co.uk
Email: [your email]
Address: [your UK business address]